Privacy Policy

Vantaire operates vantaire.co and provides vacation rental management and guest services in the Outer Banks, North Carolina. This Privacy Policy explains what information we collect through vantaire.co and its booking pages, how we use it, and the choices you have. By using this website or booking a stay with us, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact details such as your name, email address, phone number, and mailing address
• Booking details such as arrival and departure dates, guest count, and stay preferences
• Payment information processed securely through our booking and payment providers
• Messages you send us through contact forms, email, phone, or text
• Information you submit when joining our email list or requesting availability

We also collect certain information automatically when you visit our website, including your IP address, browser type, device type, pages viewed, and how you arrived at our site. This is gathered through cookies and standard analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your reservation, payments, and stay
• Communicate with you before, during, and after your visit
• Send booking confirmations, check-in instructions, and stay-related updates
• Share availability, offers, and Outer Banks travel information if you have opted in to our emails
• Improve our website, properties, and guest experience
• Comply with legal, tax, and regulatory obligations

3. Cookies and Analytics

Our website uses cookies and similar technologies to keep the site functioning properly, remember your preferences, and understand how visitors use our pages. We use standard analytics services to measure site performance and marketing effectiveness. You can adjust your browser settings to refuse cookies, though some features of the site may not work as intended.

4. How We Share Information

We do not sell your personal information. We share it only with trusted service providers who help us operate our business, including:

• Booking and property management software that powers reservations and guest communication
• Payment processors that handle transactions securely
• Email and messaging platforms used to send confirmations and updates
• Analytics and advertising partners that help us understand and reach our audience

These providers are only permitted to use your information to perform services on our behalf. We may also disclose information when required by law or to protect the rights, safety, or property of Vantaire, our guests, or others.

5. Email and Text Communications

If you join our email list or provide your phone number, we may send you booking-related messages and, with your consent, occasional offers and updates. You can unsubscribe from marketing emails at any time using the link in any message, or reply STOP to opt out of texts. Transactional messages related to an active reservation will still be sent as needed.

6. Data Security

We take reasonable administrative and technical measures to protect your personal information. Payment details are handled by PCI-compliant payment processors and are not stored on our website. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work with established providers and follow industry-standard practices.

7. Data Retention

We keep your information only as long as needed to provide our services, meet legal and tax requirements, and maintain accurate business records. When information is no longer needed, we delete or anonymize it.

8. Your Choices and Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of certain uses. To make a request, contact us using the details below and we will respond within a reasonable timeframe.

9. Children's Privacy

Our website and services are intended for adults making travel arrangements. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will remove it.

10. Third-Party Links

Our website may link to third-party sites such as local attractions, activity providers, or booking tools. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our website after changes are posted means you accept the updated policy.